Privacy Policy
How IONATE collects, uses, and protects your personal information.
Ionate, Inc. ("IONATE", "we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our websites (ionate.io, ionate.ai, and mirastudio.ai) or interact with our services.
1. Information We Collect
Information you provide directly
- Contact and inquiry data — name, work email address, company name, and message content submitted via our contact forms or sales inquiries.
- Communications — email correspondence, support tickets, and other messages you send us.
- Event registrations — registration information for webinars, demos, or events we host.
Information collected automatically
- Usage data — pages visited, time spent, referring URLs, browser type, operating system, and IP address.
- Cookies and similar technologies — see our Cookie Policy for full details.
- Analytics data — aggregated behavioral data collected via Google Analytics 4.
2. How We Use Your Information
We use collected information to:
- Respond to inquiries, sales requests, and support tickets.
- Send marketing communications about IONATE products and services (with your consent where required by law).
- Analyze website usage to improve our content and user experience.
- Comply with legal obligations and enforce our Terms of Service.
- Protect the security and integrity of our services.
3. Legal Basis for Processing (EEA / UK)
For visitors in the European Economic Area or United Kingdom, we process personal data under the following legal bases:
- Consent — for marketing communications and non-essential cookies.
- Legitimate interests — for website analytics and security purposes.
- Contract performance — to fulfill sales and support requests.
- Legal obligation — where processing is required by applicable law.
4. Sharing Your Information
We do not sell your personal data. We may share information with:
- Service providers — third-party vendors who assist us in operating our website and business (e.g., cloud hosting, email, analytics), bound by confidentiality obligations.
- Business transfers — in connection with a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.
- Legal requirements — when required by law, court order, or to protect our rights and the safety of others.
5. International Data Transfers
IONATE operates globally with offices in the United States, Brasil, Poland, and Mexico. Your data may be transferred to and processed in countries outside your own. We implement appropriate safeguards (such as Standard Contractual Clauses) for transfers from the EEA/UK to third countries.
6. Data Retention
We retain personal data only as long as necessary for the purposes described in this policy, or as required by law. Contact and inquiry data is typically retained for 3 years from last interaction. You may request deletion at any time (see Section 7).
7. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access — request a copy of the personal data we hold about you.
- Correction — request correction of inaccurate or incomplete data.
- Deletion — request erasure of your data ("right to be forgotten").
- Portability — receive your data in a structured, machine-readable format.
- Objection / Restriction — object to or request restriction of certain processing activities.
- Withdraw consent — withdraw previously given consent at any time, without affecting prior lawful processing.
- CCPA / California rights — California residents may request disclosure of data collected, opt out of sale (we do not sell data), and request deletion.
To exercise any of these rights, contact us at privacy@ionate.io.
8. Security
We implement industry-standard technical and organizational measures to protect your personal data against unauthorized access, loss, or disclosure. However, no transmission over the internet is completely secure, and we cannot guarantee absolute security.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
10. Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us immediately.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of our website after changes constitutes acceptance of the updated policy.
12. Contact Us
If you have questions or concerns about this Privacy Policy, please contact:
- Email: privacy@ionate.io
- Mail: Ionate, Inc., 1 Embarcadero Center, Suite 1200, San Francisco, CA 94111, USA